Refund Policy

Authorized Return Address

To state the position of scrubdaddycedar precisely, the return authorization controls if it names a different merchant-managed location; where relevant, the standard authorized-return location is 127 Mount Hope St, Lowell, Massachusetts, 01854, United States.

Merchant-Paid Return Costs

The customer-facing practice followed by scrubdaddycedar is that the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; for completeness, the merchant bears return shipping for an approved no-reason return or exchange.

Order Cancellation Point

The documented approach of scrubdaddycedar is as follows: the store can consider cancellation only before dispatch; for completeness, after shipment, the order is handled under this Refund Policy.

Starting an Authorized Return

scrubdaddycedar applies the following customer standard: the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; as a related safeguard, the request must begin through support@scrubdaddycedar.shop or 512-994-0091; at the same time, items must not be sent until return authorization has been issued.

Items Outside the Voluntary Return Program

For practical purposes when ordering from scrubdaddycedar, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available; where relevant, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Approval and Original-Payment Refunds

Customers dealing with scrubdaddycedar should understand that posting by the customer's financial institution can take additional time; at the same time, an approved refund goes back to the original payment method in 5-10 business days; additionally, approval follows receipt and a reasonable inspection of the returned item.

Returns and Exchanges Within 30 Days

scrubdaddycedar applies the following customer standard: customers have 30 days from delivery to ask for a return without giving a reason; customers may choose an exchange instead of a return within the stated period.

Business Contact Record

Under this policy at scrubdaddycedar, the merchant location and standard authorized-return address is 127 Mount Hope St, Lowell, Massachusetts, 01854, United States; scrubdaddycedar is the merchant responsible for this storefront; additionally, the published contact email is support@scrubdaddycedar.shop; where relevant, customers may also call 512-994-0091.

No Restocking Fee

Approved returns and exchanges are processed without any restocking fee. The merchant provides a free prepaid return label for every approved return or exchange. The same merchant-paid process applies to damaged, defective, incorrect, incomplete, or missing products.